Cancellation and Refund

At Dhatri Agro, we are committed to providing our customers with eco-friendly and high-quality products. If you are not fully satisfied with your order, please review our cancellation and refund policy below.

By placing an order with us, you agree to the terms of this policy.

1. Order Cancellation

We understand that sometimes plans change, and you may need to cancel your order. Here are the guidelines for cancellations:

  • Cancellation before shipment: If your order has not yet been shipped, you can cancel it by contacting us immediately via email or phone. Once the cancellation is confirmed, we will process the full refund of your order.

  • Cancellation after shipment: Once your order has been shipped, it cannot be cancelled. Please follow the return process if you wish to return the product once it is received.

2. Return Policy

We want you to be satisfied with your purchase. If you are unhappy with the product, you may return it, subject to the following conditions:

  • The product must be returned within 7 days from the date of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • Returns will only be accepted for products that are damaged, defective, or incorrect at the time of delivery.

  • We do not accept returns for products that have been used or are in a non-resalable condition unless defective or damaged upon receipt.

To initiate a return, please contact our customer service team at [support@dhatriagro.com] or call us at [+91-XXXX-XXXXXX].

3. Refund Policy

We strive to ensure that all customers are fully satisfied with their purchase. If you qualify for a refund, the following conditions apply:

  • Eligibility for Refund: Refunds are issued if the product is returned due to defects, damages, or incorrect items. For such cases, we will issue a full refund for the product price and applicable taxes.

  • Non-Refundable Items: Items that are used, opened, or returned beyond the 7-day return window are not eligible for a refund.

  • Processing Time: Once we receive the returned product and inspect it, we will process the refund within 7-10 business days. The refund will be credited to your original method of payment.

4. How to Request a Return or Refund

If you wish to return a product or request a refund, please follow these steps:

  1. Contact us at [support@dhatriagro.com] or call us at [+91-XXXX-XXXXXX] within 7 days of receiving the product.

  2. Provide your order number, the reason for return, and details of the product (including photos of damage if applicable).

  3. Our team will guide you through the return process and provide you with a return shipping label if applicable.

5. Shipping Costs for Returns

  • If the return is due to a defect, damage, or incorrect item: Dhatri Agro will bear the cost of return shipping.

  • If the return is for any other reason (e.g., change of mind), the customer is responsible for the return shipping costs.

6. Exchange Policy

We currently do not offer exchanges. If you would like a different product, please return the original item for a refund and place a new order.

7. Damaged or Defective Products

In the rare case that you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or a full refund, depending on the situation. Please send us pictures of the damaged product within 48 hours of receiving the item.

8. Changes to This Policy

We may update or change our cancellation and refund policy from time to time. All changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this page periodically for any updates.

9. Contact Information

If you have any questions regarding our Cancellation and Refund Policy or need assistance, please feel free to contact us:

Dhatri Agro
Email: [support@dhatriagro.com]
Phone: [+91-9835886280]
Website: [www.dhatriagro.com]