Shipping and Delivery Policy

At Dhatri Agro, we strive to deliver your eco-friendly products promptly and in excellent condition. Below is our Shipping and Delivery Policy that outlines how we process, ship, and deliver your orders.

By placing an order with us, you agree to the terms and conditions of this policy.

1. Shipping Locations

We currently ship products across India. Unfortunately, we do not ship internationally at this time. Please check our website for the list of regions we serve.

2. Processing Time

  • Order Processing: Once you place an order, we aim to process it within 2-3 business days (Monday to Friday, excluding public holidays).

  • Shipping Time: After your order has been processed, it will be shipped out to you based on the shipping method chosen at checkout. Delivery times may vary based on the destination and availability of products.

3. Delivery Time

  • Standard Delivery: Delivery generally takes between 5-10 business days depending on the location. Rural and remote areas may require additional time.

  • Expedited Delivery: We offer expedited shipping options for faster delivery, which will be displayed during the checkout process. Expedited shipping can take 3-5 business days, depending on the delivery location.

4. Shipping Charges

Shipping charges are calculated at checkout and depend on the weight of your order, the delivery location, and the selected shipping method. You will see the total shipping cost before completing your purchase.

  • Free Shipping: We offer free shipping on orders over a certain amount (please specify the minimum order value for free shipping).

  • Standard Shipping: For orders below the free shipping threshold, a standard shipping fee will apply based on your location and order size.

5. Delivery Delays

While we strive to deliver your order on time, there may be unexpected delays due to factors beyond our control, such as:

  • Weather conditions

  • Natural disasters

  • Political unrest

  • Delivery service issues

If your order is delayed, we will notify you as soon as we receive information from the shipping carrier.

6. Order Tracking

Once your order has been shipped, we will send you an email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the progress of your delivery.

7. Incorrect or Incomplete Shipping Information

Please ensure that the shipping address you provide is accurate and complete. If the shipping address provided is incorrect or incomplete, it may result in delivery delays or failure to deliver. In such cases, we may not be held responsible for any additional charges or lost packages.

8. Failed Deliveries

If a delivery fails due to incorrect address information, the recipient being unavailable, or any other reason beyond our control, we will work with you to resolve the issue. Additional shipping charges may apply to resend the package.

9. Shipping Partners

We use reliable third-party logistics providers and courier companies to ensure the safe and timely delivery of your order. These may include but are not limited to:

  • India Post

  • Blue Dart

  • Delhivery

  • XpressBees

10. Product Availability

  • All products listed on our website are subject to availability. In case a product becomes unavailable after you place your order, we will notify you promptly and offer alternatives or process a full refund for the unavailable item.

  • If your order includes multiple items, we may ship some items separately based on their availability. You will receive separate tracking information for each shipment.

11. Packaging

We are committed to sustainability. All products are packaged in eco-friendly materials, including jute and cloth bags, to minimize waste and reduce our environmental footprint. We take extra care to ensure that the packaging is durable and protects your items during transit.

12. Damaged or Missing Items

If you receive a product that is damaged or missing from your order, please contact us immediately within 48 hours of receiving the product. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund, depending on the situation.

To report damaged or missing items, please email us at [support@dhatriagro.com] or call us at [+91-XXXX-XXXXXX].

13. Changes to the Shipping Policy

We may update or change this Shipping and Delivery Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this page periodically for any updates.

14. Contact Us

If you have any questions regarding our Shipping and Delivery Policy or need assistance with your order, please feel free to contact us:

Dhatri Agro
Email: [support@dhatriagro.com]
Phone: [+91-9835886280]
Website: [www.dhatriagro.com