Refund policy

Food cannot be returned once delivered

Because our products are food, we cannot accept returns of opened or unopened packs once they have been delivered, except in the cases below.

Damaged, wrong or missing items

If a pack arrives damaged, leaking or opened, if you receive the wrong product, or if something is missing, tell us within 48 hours of delivery. WhatsApp a photo or short video of the parcel and the product to +91 81692 18692 or email help@dhatriagro.com with your order number.

What we will do

Once we have checked the photo or video, we will send a replacement or give you a full refund for the affected item, whichever you prefer.

Cancellations

You can cancel an order for a full refund any time before it is dispatched. Message us on WhatsApp or email with your order number.

How refunds are paid

Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by UPI or bank transfer. Refunds are processed within 5 to 7 working days of approval.

Quality concerns

If you are unhappy with the taste or quality of a product, please tell us. Every batch has a lab report and a batch code, so we can trace and check it.

Contact

WhatsApp or call +91 81692 18692 or +91 81085 64020. Email help@dhatriagro.com. Hiranyagarbhini Annam Pvt. Ltd., Nerul West, Navi Mumbai 400706.